Temporary living in Zurich and Zug: Apartment rentals for short and long stay

Check-in is from 16:00. Check-out is by 11:00.

Early check-in cannot be guaranteed before 16:00. If the apartment is ready upon arrival, an earlier check-in is possible. We recommend calling us on arrival. In the meantime, luggage can be stored in the luggage room.

A free late check-out until 12:00 is possible, subject to availability. Late check-out until 14:00 costs CHF 45.00. After 14:00, an additional night must be booked.

Enter the building access code at the number field next to the main entrance. In the entrance area, you will find the self check-in kiosk. Enter your booking confirmation number, follow the instructions on screen, and programme your key cards. The kiosk is available 24/7.

Dispose of rubbish in the waste room in the basement, leave the apartment tidy, and close all windows and turn off the lights. Drop the key cards in the designated slot at the check-in desk, or leave them in the apartment.

Yes. The luggage room is located in the basement. After check-out, the building and luggage room can be accessed using the building access code.

Our check-in is not staffed by a person, however we are always available for you 24/7 by phone at +41 44 554 41 41 to assist with your self check-in or any other issues.

Parking availability varies by location. Please contact us in advance to check availability and pricing at your specific location.

Parking fees vary by location and duration, ranging from CHF 10–25 per night depending on location and length of stay.

Please contact us immediately. We will do our best to find an alternative solution.

Yes. The WiFi name (SSID) and password are printed on a card in the apartment or at the check-in kiosk. They can also be found by scanning the QR code on the apartment door or TV.

Yes. A self-service laundry room with washing machines and dryers is available in the basement. Payment is by app or Swiss coins. No detergent is provided, please purchase your own at a nearby supermarket.

Yes. An iron and ironing board are available in the laundry room in the basement or in your apartment.

Yes. The hairdryer is located on top of the mirror cabinet in the bathroom, or under the sink.

A complimentary starter set of shampoo and body wash is provided upon arrival. These are not replenished during the stay. Additional toiletries can be purchased at a nearby supermarket.

2 coffee capsules are provided upon arrival. Additional capsules are not provided and must be purchased separately.

2 rubbish bags are provided upon arrival. Additional bags can be purchased at a nearby supermarket. A spare bag is often found under the current one in the bin.

Some apartments are equipped with a dishwasher. Dishwasher tabs are provided as a starter supply but are not replenished during the stay.

The waste room is located in the basement, accessible with your key card at any time.

No. Daily cleaning is not included. For stays of 7 nights or more, a weekly cleaning is carried out, including a change of towels and bed linen.

Yes. Additional cleaning is available on request.

Yes. Fresh towels are available on request at any time.

Credit card, Google Pay, Apple Pay, and bank transfer (on request). Payments are made via payment link or automatic card charge.

For short stays, payment is due within 5 days of the booking confirmation. For long-term stays, the deposit (30 nights) is due within 5 days of booking, the first month 5 days before arrival, and subsequent months 5 days before the start of each new month.

Yes. Bank transfer is available on request.

Yes. Please provide your billing details (name, company, address, VAT number if applicable) and we will issue the invoice accordingly.

For long-term stays, a security deposit equivalent to 30 nights is required. It is refunded approximately 15 days after departure, subject to inspection of the apartment.

Yes. Pets are welcome. A one-time fee per animal applies.

Yes. An additional charge of CHF 40.00 per night per extra person applies. Please inform us in advance.

Yes. A baby cot can be arranged on request. Please let us know in advance.

Yes. A high chair can be provided on request.

Quiet hours apply from 22:00. During this time, loud music, noise and disturbances are prohibited. If neighbours are causing excessive noise after 22:00, you are entitled to contact the local police directly.

No. Smoking of cigarettes and cannabis is strictly prohibited inside all apartments and in all common areas of the building, including balconies. A fine of CHF 150–250 applies for violations.

Additional cleaning costs per hour per person will be charged if the apartment requires extra cleaning beyond the standard.

No. CITY STAY operates serviced apartments, not a hotel. There is no restaurant, pool, gym, spa or similar facilities.

No. We do not offer airport transfers. Zürich Airport is well connected to the city by train (approx. 10 minutes to Zürich Hauptbahnhof). Taxis are also available at the airport.

No. CITY STAY operates a self-service concept. There is no on-site staff. However, we are always reachable by phone at +41 44 554 41 41 or by email at info@citystay.com.

Please contact us immediately by phone at +41 44 554 41 41. For noise disturbances during quiet hours, you may also contact the local police directly.

Please contact us as soon as possible. Items can be collected at our office or shipped at your expense. Please provide your address and we will send a payment link for shipping costs.

Registration with the local authorities (Gemeinde) is possible for stays of 91 nights or more. The booking confirmation serves as proof of residence.